EB Games in Edmonton, AB Open now

Reviews about EB Games

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  2020-08-27, by Paul Hayter
  Staff seemed fine but I can't give a good review to any place that has such a poor return policy. I bought a steam controller and I asked if I could return it before I did so and was told yes. Well it's two weeks later and I've used the controller twice so I figure I'll return it and was denied. "In store credit only my manager says" (while the manager hides in the back). I get that it's a store policy but a couple things worth mentioning. 1) No return on opened hardware equates to "all sales final". 2) Don't tell people they can return things unless you detail the policy. 3) If your going to take a hard line on such a antiquated policy at least have the guts to come and speak to me. 4) Don't tell me "we can't sell it as new", obviously you can't but that is a business cost and doesn't matter to me whatsoever. Anyway, the guy was good about it for having to e force such a idiotic policy. I learned my lesson, big box or online. Good by brick and mortar.